If you are not 100% satisfied with your items, send them back for a refund. Return shipping is on us!
You can return items up to 45 days from the purchase date. Products must be unworn, with original packaging and tags.
HOW TO RETURN AN ITEM:
- To start a return CLICK HERE
- Enter your order number and email address.
- Pack and seal your box securely in the original package, if possible.
- Drop off the package at any USPS ship center.
BEGIN YOUR RETURN:START RETURN
REFUND PROCESSING TIME:
Refunds will take approximately 10 business days from the date received at our warehouse. You will receive a confirmation email as soon as the refund is issued. Please allow 3-5 business days from when the confirmation email is sent for the refund to fully process. Refunds will be issued to the original method of payment.
Please note that original shipping charges are non-refundable.
- Full-price and sale items in original condition, with all tags attached, can be returned for a full refund within 45 days of the delivery date.
- Final-sale items cannot be exchanged or returned at any time.
- Worn, altered or washed items cannot be returned.
- NEFF merchandise purchased at independent department stores must be returned to the location where it was purchased.
- Gift cards cannot be returned or refunded.
Items denoted as final sale cannot be returned
We do not offer direct exchanges at this time. If you need to make an exchange, please place a new order on the website for the desired item(s).
We do not accept international returns at this time.