FAQ

Email Support - support@neffheadwear.com

Allow up to 1-2 business days for a response to your inquiry. Emails sent during non-office hours will be handled on the following business day. We are open Monday through Friday 9:00am to 5:00pm PST.

 

What is your price match policy if an item I bought went on sale?

Any orders containing items that went on sale within 24 hours of your order being completed may be eligible for a price match on the selected items 

 

 What happens if I order something and it is out of stock?

We will contact you and refund you the full price of the item and refund your card/PayPal account for the value of the the item within 3-5 business days.

 

I entered in the wrong address, what do I do?

We are not able to make modifications to an order once they are placed. Our team can try to correct the address before shipping or cancel.

  

There is a problem with my shipment, what do I do?

If your shipment is held up with your carrier, contact them directly as they may need specific direction on where to deliver your order. In some cases the carrier will need to update your address which will result in an upcharge. Neff is not responsible for paying this upcharge. To avoid the upcharge, ask the carrier to hold the shipment at the nearest location for you to pick up.

 

My order never arrived.

Lost or stolen shipments. Neff is not responsible for lost or stolen shipments. You will be responsible for filing a claim with the carrier. Once your claim has been filed, please contact us directly at support@neffheadwear.com with information regarding your situation and your claim number.

 

I need to cancel or change my order.

We begin processing your order immediately upon receipt. For this reason, we will not be able guarantee cancellations or changes to your order once you have submitted it. If you decide you do not want the merchandise, refunds may be eligible. Please be sure to double check the address is correct before order submission.

 

I have an exchange, but I don’t see anything I like and do not qualify for a refund, can I get store credit?

We do not currently offer store credit.

 

I washed my shirt and it shrunk, can I return it?

Sorry, we do not offer returns/exchanges for non-resell-able used/worn merchandise. 

 

I like this specific shirt at Zumiez/Tilly’s/PacSun but don’t see it on your website. Can I order it?

We make many exclusive items for our friends at Zumiez/Tilly’s/Pacsun. If the shirt you are referring to is an exclusive for them, we do not sell it on neffheadwear.com. Email us directly at support@neffheadwear.com and we’d be happy to look and see if it is available for you.

 

Do you have any discount codes available?

Sign up to be a member (bottom right hand corner of the footer on our site) and stay updated on all promotions and discounts! Also, keep an eye out on our social media!